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A warning about Sales and Marketing at Trijicon

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  • A warning about Sales and Marketing at Trijicon

    I purchased a set of night sights for my Beretta 9000s in April 2009. I had them installed by a reputable gunsmith who is a Trijicon dealer.

    As to how the sights worked, I have nothing but praise. My accuracy improved, especially after I had a Hogue Handall grip installed. When the front sight went dark, the sights were fixed per warranty with no issues.

    The problem was that the sights - especially the front - would just fly off. The reason turned out to be that the model indicated on the web sites did not fit the slide tightly, and glue was used to attach the sights. This was not made clear on the web site when purchased.

    Eventually, the front and rear sights got lost completely, and I had to purchase a new gun, a Beretta PX4 Compact. Looking to get Trijicon sights for this weapon, I again went to the Trijicon website, and saw that sights were available for this model. Being cautious, I contacted Beretta, and Beretta indicated that it did not matter what the Trijicon web site said, there were no Trijicon sights that would fit correctly the PX4 Compact. Beretta indicated that the necessary technical information had been provided, but Trijicon had not notified them that sights were available that would fit correctly.

    I want to make it clear that this is not a technical issue - I repeat I want to buy sights that fit for my PX4 Compact, but this is a sales and marketing fiasco. I contacted via the Trijicon website with my concerns about the erroneous information two weeks ago, but the response silence has been deafening.

  • #2
    Originally posted by GHF View Post

    Eventually, the front and rear sights got lost completely, and I had to purchase a new gun,
    Just trying to understand...if the sights came off, why did you have to sell the gun...no other sighting system was available to replace the Trijicon? Sorry to hear they are not putting the customer first.
    Gun owners must unite in 2016 to defeat the Democratic agenda. ALL Gun Owners get out the vote!

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    • GHF
      GHF commented
      Editing a comment
      I did not sell the gun, but it can not be used for security guard work with no sights. I have not been able to fine any sights that can be put on the gun; the original factory ones do not fit.

  • #3
    As I posted on the other site you posted this on.. Whatdid they tell you when you called them?

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    • #4
      they would/will make right... they are a class act.

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      • GHF
        GHF commented
        Editing a comment
        Nobody calls me back, so I can only guess they are not interested. I want to get their sights on my new Beretta, providing that they fit. Their web site says yes, Beretta says no....

    • #5
      Well, I never really understood the whole "glow in the dark" sights. I mean, exactly what scenario is it that you need your sights to be glowing? You need a full, lighted view of your target( to shoot it), so you need a full lighted view of your sights (to shoot). What am I missing?
      Freedom comes from those who fought for it

      USMC IDPA-SO NRA member GoA Life member

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      • #6
        Originally posted by GHF View Post
        I want to make it clear that this is not a technical issue - I repeat I want to buy sights that fit for my PX4 Compact, but this is a sales and marketing fiasco. I contacted via the Trijicon website with my concerns about the erroneous information two weeks ago, but the response silence has been deafening.
        Yeah that sucks, and I agree. With sights, I only go with ones stocked by my favorite gun & pawn store, and only if they have them on hand and can install them so I can check their fit and finish. The last thing I want is to not have good sights when I need them (the range, self-defense, etc).

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        • #7
          Originally posted by GeneC View Post
          Well, I never really understood the whole "glow in the dark" sights. I mean, exactly what scenario is it that you need your sights to be glowing? You need a full, lighted view of your target( to shoot it), so you need a full lighted view of your sights (to shoot). What am I missing?
          Night sites make a great difference in low light situations. You don't need as much light to discern a threat as you're talking about there. I'd imagine that the majority of defensive situations are low light. I haven't had to fire in anger in such a situation, but I've been through enough drills to know that night sights are worth it.

          That's too bad about the company giving out bad info about the sights. I hope they correct that someday.

          Comment

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